Frequently Asked Questions (FAQs)

1. What materials are used in your pet products?
All our products are made from high-quality, safe, and durable materials, including soft plush, stainless steel, and eco-friendly plastics. They are designed with your pet’s comfort and safety in mind.

2. How do I choose the right size bed or product for my pet?
Check the product description for dimensions and weight recommendations. Measure your pet from nose to tail to ensure the perfect fit.

3. Are your products easy to clean?
Yes! Most of our pet beds and accessories are machine washable or easy to wipe clean. Please check individual product care instructions for best results.

4. How long does shipping take?
Shipping times vary depending on your location. Domestic orders usually take 5-10 business days, while international orders may take 10-20 business days.

5. Can I return or exchange a product?
Yes, we accept returns or exchanges within 30 days of purchase, provided the product is unused and in its original packaging. Contact our support team for assistance.

6. Do you offer tracking for orders?
Yes! Once your order is shipped, you will receive a tracking number to monitor your delivery in real-time.

7. Are your pet feeders and gadgets safe for pets?
Absolutely! All electronic and mechanical pet products are made with pet-safe materials and designed to meet safety standards.

8. How can I contact customer support?
You can reach us via the Shopify store’s Contact Us page, email, or live chat. Our team is ready to assist you within 24 hours.

9. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on special offers and seasonal promotions.